FAQ

A: Yes, there is a large inventory for immediate delivery and you can find in our Quick Ship Program.  However as we offer a variety of finishes, the items in stock are generally inventoried with the best seller finish for that given item.

A: If the item is not in stock it’s called a customized product and the leadtime with the finish and fabric selected is “2 months at the end of the order month”. Example: If an order is placed during the month of May – delivery end of July; if placed in June – delivery end of August.

A: All products are manufactured in our factory in the city of Caxias do Sul, Rio Grande do Sul (southernmost state of Brazil) in Brazil.

A: We offer 1-year warranty against any manufacturing defect. For the synthetic weave outdoor items we offer an unique 3-year warranty.

A: Yes, we do. We are proud of the best packing system in the market. Our products are individually wrapped with the appropriate materials, then inserted into cardboard boxes and finally packed into a pallet with a wood like board all around to guarantee full protection during transportation.